Terms of delivery

What are our shipping costs?

Our shipping costs can be found in the table below. Minimum order value EUR 50.00.
Shipping method Order value Delivery costs Delivery time Shipping
PostNL, DPD, UPS and DHL Minimum EUR 50, – Free 1-2 working days Within the Netherlands
PostNL, DPD, UPS, and DHL Minimum EUR 50, –

> 2 kg; EUR 13.00

> 5 kg; EUR 19.50
2-3 working days Within Europe
PostNL, DPD, UPS and DHL Minimum € 50, –

> 2 kg; EUR 24.30

> 5 kg; EUR 34.30
6-8 business days Worldwide

Can you return?

You have 14 days to return the order made without giving any reason. The full amount including shipping will be credited within 14 days of receipt and approval of the products. The costs for returning are for your account. If you want to use the return of products, the delivered products and accessories must be returned in unused condition within 14 days of receipt of the products. You can contact us via info@krakchocolade.nl to register the return shipment.

What can you return:

Chocolate bars that have melted or turned white due to heat.
Unopened products
Products with manufacturing defects
An incorrectly shipped product *

What can you not return:

Bars of which is eaten
Broken bars **

* In case of an incorrectly received product, you can return the product free of charge. We ensure that you receive the right product as soon as possible

** We do our utmost to pack the chocolate with the utmost care. Nevertheless, it can happen that the bar breaks during shipping. This does not detract from the taste, but it is useful to know.

Have you accidentally entered your details incorrectly?

Please contact us as soon as possible via info@krakchocolade.nl, so that we can solve it for you.

Is there something not listed that you want to know or do you have a complaint?

You can contact us via info@krakchocolade.nl.

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